Questions, answered plainly

No. Every page on this website — itineraries, hotel names, prices, the gallery and all reviews — is fully public. An account is needed for exactly three things: creating a booking, paying for it, and submitting a review after you travel.

Every price shown is per person on twin sharing, unless the package says otherwise. Single occupancy carries a supplement, which we will quote against your dates before you pay anything.

Payments run through Razorpay, which handles cards, UPI, net banking and wallets. We never see or store your card details. A booking is confirmed only once Razorpay confirms the payment to our server — not when your browser says so.

Your booking is kept, not deleted, with the status 'pending payment' and a retry link on your dashboard. If the amount left your account but the booking did not confirm, write to us with the transaction reference and we will reconcile it.

Not through the website. If you need a date held while a group confirms, send an inquiry and our team will hold it manually for up to 48 hours where the hotel allows.

We name the property we intend to use. If it is unavailable on your dates we substitute a hotel of the same category or better and tell you before you travel — never on arrival.

Yes. Most of our bookings are adjusted in some way — an extra night, a different hotel category, a private vehicle instead of a shared one. Send an inquiry describing what you want and we will re-quote.

In the mountains this is a question of when, not if. Our Himalayan itineraries carry buffer time for exactly this. Costs arising from an extended stay — extra hotel nights, extra vehicle days — are not included and are settled at actuals.

Airfare and rail fare are not included in our package prices, which keeps the comparison honest. We are happy to book them for you at cost as a separate arrangement.

No, and we strongly recommend buying it — particularly for Ladakh, Char Dham and any trip that spends time above 3,000 metres. Medical evacuation from those regions is expensive.

Raise a change request from your dashboard. Date changes, package upgrades and package replacements are all supported. Each one is reviewed by our team against hotel and transport availability, and any difference in price is settled before the new dates are confirmed.

Submit a cancellation request from your dashboard with a reason. We review it, confirm the refund amount against the cancellation policy for that package, and process the refund to the original payment method. You can track the status of the request on your dashboard throughout.

Once approved, Razorpay typically returns the amount to the original payment method within five to seven working days. Bank processing times are outside our control.

Every review is checked before it is published. You can submit one only after a trip is marked completed, and only for the booking you actually travelled on — which is why the reviews on this site are worth reading.

It is the average of approved reviews for that package only. Pending and rejected reviews are excluded from both the average and the count.

The trip photography is being shot and will replace the placeholder imagery currently in use. Hotel and destination images will always be labelled where they are supplied by a partner.